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Welcome to our online store!

Customer Service

Shipping & Delivery
Unless noted otherwise in the ordering pipeline Addison's Lab ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.Privacy & Security
Returns & Replacements

You may return new, unopened items sold and fulfilled by Addisonslab.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error. Just visit our online Return Center,and we will guide you through the process. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Payment, Pricing & Promotions

Addisonslab.com accepts PayPal. You can use debit and check cards issued by the companies above as well as their standard credit cards. For instance, if you are paying with a Visa Check Card, please select Visa from the drop-down menu during checkout when indicating the card type.

We also accept corporate purchasing cards as payment. These cards are typically used by corporations and institutions to better track purchases.

We do not currently accept international wire transfers, money orders, personal checks, cashier's checks or any other payment method not listed above. We do not ship COD. We are unable to apply manufacturers' coupons.

If you are a school or other government agency requesting open terms, please see "How can Schools and Government Agencies send a Purchase Order?"

Viewing Orders

It's easy to check the status of your order! Just visit www.addisonslab.com  and click on My Account and sign in with your e-mail address and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped

Updating Account Information

To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.
  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Change Billing Address”, or “Add Address”.
  • To subscribe or unsubscribe to the Addison’s Lab newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or uncheck the box which is to unsubscribe.
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